ProTrain Refunds Web policy

Refunds

ProTrain will protect fees paid in advance and has a fair and reasonable refund policy. Information provided prior to enrolment or the commencement of training and assessment, whichever comes first, specifies the student’s rights as a consumer, including but not limited to any statutory cooling-off period (where applicable) and the student’s right to obtain a refund for services not provided by the ProTrain in the event the:

  • Arrangement is terminated early, or
  • ProTrain fails to provide the agreed services.

Refund – Prior to Commencing Training – Qualification

An application for a refund is addressed according to the amount of notice given by the person making the request:

  • 14 days prior to the commencement of the course – 100% refund
  • Between 13 days and 7 days prior to the course – 75% refund
  • Between 6 days and the commencement of the course – 50% refund 

Refund – After Training has commenced – Qualifications

An application for a refund is addressed according to the amount of training and assessment that has been delivered:

  • 14 days after to the commencement of the course – 50% refund
  • Between 13 days and 3 months after the course – 15% refund
  • Beyond 3 months after commencement of the course – nil refund 

ProTrain will encourage the student to return to the training program in the future.

Refund – Prior to Commencing Training – Workshops

An application for a refund is addressed according to the amount of notice given by the person making the request:

  • 14 days prior to the commencement of the course – 100% refund
  • Between 13 days and 7 days prior to the course – 75% refund
  • Between 6 days and the commencement of the course – 50% refund 

No refund will be made once the student has commenced the training program. The student may discuss the option to return to the same course at a future date with ProTrain.

 Corporate Clients

Any refund of course fees will be negotiated between ProTrain and the employer or agency. A fair and equitable refund policy will apply.